Terms of Service
Effective date: 1 June 2026 · Last revised: 1 September 2026
These terms govern your use of the web site that runs under the brand CuBaiTrade and the wholesale services described on that site, which are supplied by the company Nanning Cubai Trading Co., Ltd. Reading the site, sending an enquiry or placing an order means you agree to the rules set out here. The site belongs to a wholesale trading house and not to an online customer shop, so the terms are written for retail groups, distributors and business buyers. Please read them fully, because they cover pricing, grades, inspection, payment, shipping and the limits of our responsibility. If any line is unclear, write to the desk at assist@cubaitrade.buzz before you rely on the site.
When you visit this web site, send a message through the form or telephone the trading desk, you accept these terms in full. If you act for a company or a retail group, you confirm that you hold authority to bind that organisation, and the organisation is then bound together with you. If you do not accept any part of these terms, you should stop using the site and not place an order. The terms apply to every use of the site, even a use as light as reading one page, because visiting is itself an act governed by this contract. These terms sit alongside the separate privacy policy for personal data and alongside the specific conditions printed on any written lot file we issue later. If a conflict appears between these general terms and a lot file, the lot file governs the single transaction to which it belongs.
The party offering these terms is Nanning Cubai Trading Co., Ltd., a company organised under the law of China. Its office is at Room 1603 Building C, No. 14 Jinlong Road, Nanning Area of China (Guangxi) Pilot Free Trade Zone, Nanning - 530000, China (CN). The brand names CuBaiTrade and Cubai are trade names that point to this company and create no separate legal person. All property, all rights of enforcement and all obligations rest with the company named in this paragraph. When a buyer signs a lot file, the buyer contracts with this company and with no third party that merely carries the brand. Email sent to assist@cubaitrade.buzz and telephone calls made to +15407307653 reach the staff of this company and are answered by it.
The site is intended for business users, which means wholesale and retail group buyers, distributors, store operators and the professional importers who serve them. A consumer who buys a single item for personal use is not the audience for a trading house and should not rely on these pages for a consumer purchase. A visitor must be old enough to form a binding contract in its own country, and a legal representative should act for a minor. A person who is prohibited from trading by a sanctioned list, a court order or the law of its own country may not use the wholesale services, and we reserve the right to refuse business that would put us in breach of an export or sanctions rule. We may verify a buyer identity and a trading record before a large order, and our keeping that earliest lot for a verified buyer is a fair part of running a safe floor.
You may read the site, print a page for your own records and share a page address with a colleague who genuinely buys wholesale. You may not copy a large part of the content and repost it as your own, scrape the whole site with a machine, or use the content to build a rival catalogue. You may not attempt to break the login security of systems that hold a lot file, and you may not send a message that carries a virus, a false invoice or a fraudulent payment link to the desk. You agree to use the contact form for its real purpose, which is honest trade discussion. The manner of use that we forbid is the manner that harms the site or deceives a reader. A breach of this section lets us block an address from the site and refuse service, and does not stop us from pursuing a remedy for damage done.
An important limit appears here so no reader mistakes the nature of the site. The web site is a description of a floor, not a shop window that takes payment. No photograph, paragraph or price shown on the site is an offer to sell that we must honour. Everything on the site is an invitation to you to make us a request. A request from you is the first legally meaningful step, and even then no contract exists until we accept your order by issuing a written lot file. This structure lets both sides check quality and price before a binding deal, which is how wholesale trade should run. If you assume an order by reading a page, you assume something that does not occur, and the consequence falls on you rather than on the trading house.
A request begins when you name a category, a quantity and a target month through the contact form, email or phone. The desk replies with honest sourcing notes: whether the category is available, the realistic lead time and the current range of prices. A quotation we send is an invitation to contract and not an open offer; it states an exchange rate, a validity date and the packing and freight assumptions it rests on. A quotation is accurate for the days it names and then lapses, because commodity prices and freight rates move. If you ask for a fresh quote just before placement, the desk confirms the figure on the day. Written answers from the desk are kept in your lot file so that both sides share one true record of what was quoted.
An order is formed only when the company accepts it in writing, which we do by issuing a numbered lot file to the buyer address in the request. Until that written acceptance reaches you, no shipment is promised and no price is held. When we issue a lot file after an order, the file names the buyer, the goods, the grade, the quantity, the price, the payment terms, the shipping terms and the delivery window. If the buyer wishes to change any field, it must ask in writing, and both sides note the change on the same numbered file rather than in scattered emails. This single written record stops the confusion that a long email chain can bring, and it is the document that either side can point to if a disagreement later appears. Silence by a buyer after a lot file arrives is not acceptance until a deposit or a confirm is given as the file asks.
The lot file is the soul of a wholesale deal, and these terms define it clearly. A lot file carries a number such as LT-100 and it sets out six facts: the named buyer, the described goods, the agreed grade, the quantity in units and boxes, the price and currency and the shipping terms. It also records the payment schedule and the validity of the price. The lot file is the only document on which either side may rely for the deal; letters, telephone notes and chat messages are read only where they clarify the file. If a field in a lot file is left blank, the International Chamber of Commerce rule for that term that is current on the day the file is issued fills the gap. A buyer should read its lot file the day it arrives, because mistakes are far easier to mend before the factory begins to pack.
Prices on the site are shown for illustration and may be given in a currency convenient to the reader. A firm price appears only on a written quotation or lot file and is always expressed with a currency code and a validity date. Unless the file states otherwise, prices are quoted in the currency shown and all money is settled in that currency without deduction. Freight and insurance appear separately unless the file says a term such as cost and freight or cost, insurance and freight which carries a defined split of duty. Exchange movement between a quote and settlement is carried by the term shown in the file; where the buyer must pay in a second currency, the desk confirms the day rate at signature. No hidden charge is added after signature unless the lot file names the contingency that could add it, such as a sudden port or quota cost.
Every lot is offered under a written grade, and the grade is a promise about the condition of the whole run and not a single sample box. A grade of A means the run passed the full set of checks without a major fault. A grade of B means minor and agreed limits were found and are written down before you accept. A grade described as mixed means the lot gathers more than one producer or category and the file lists each part. A sample is meant to show the quality of the run from which it was drawn, and we ask you to judge the sample with the understanding that a hand sample is not a whole shipment. The checks behind a grade cover counts, labels, lot codes, expiry stamps and a random weighing, and the findings sit in the inspection report attached to the file.
Before a lot is sealed, an independent step verifies it, and you are given a fair chance to inspect too. If the lot file allows a buyer inspection, the buyer may send a representative to the warehouse on the named day to witness the sealing of its own goods. If the inspection finds that the lot does not meet the grade on the file, you may reject that part which fails, in writing, before the goods leave the warehouse, and we will replace it or return the price for that part. A buyer who inspects and finds no fault, or who chooses not to send an inspector, loses the right to reject for a fault that a reasonable inspection would have caught, once the goods are in transit. Hidden faults that a viewer could not see carry the protection described in the warranty section rather than this one.
Goods leave the floor packed for the road they will travel, not for a shop shelf, and the file names the packing. Export cartons are closed, strapped where needed and each carton is numbered so that the count can be checked at every door. A pallet that is sealed carries a numbered seal, and the seal is not broken until the buyer or its carrier signs for the arrival. Weights are taken on a checked scale and the figure is written on the file. We promise that the sealed weight matches the written weight within the tolerance that the file prints, and a buyer who doubts the figure may ask for a weigh at the arrival point before it breaks the seal. Cartons marked with an expiry are rotated so that the stock shipped carries the longest usable life left in the run.
The lot file names a delivery window and the term under which goods move. Where the term puts risk on the buyer at the warehouse door, the buyer holds risk from that moment even while we arrange the carriage. Where the term keeps risk with us until the port of arrival, we answer for the goods until the point the term names. A delivery window is a best date and not a strict guarantee, because weather, port handling and customs can all move a lane, but we give early notice of any slip rather than hiding it. We follow the goods through the lane and the control desk marks the arrival each way. Title to the goods passes together with risk under the term on the file, and the invoice states the moment of handover so that insurance sits on the right side.
We prepare the documents that the export lane needs: the commercial invoice, the packing list, the certificate of origin and the inspection and health certificates that a market gate calls for. These sheets are checked twice against the shipment so each control number on a carton matches a line on a page. We do not guarantee that a foreign regulator will admit a product, because rules at the arriving border sit outside our control; instead we send the buyer the standards which, as far as we can tell, the product must meet and we warn against a format that looks risky. Where a market requires a buyer import licence, quarantine approval or a local registration, the buyer obtains it and gives us the reference before the shipment is booked. Fees a border charges, such as duty and handling, are the buyer responsibility unless the file names them otherwise.
The lot file states the payment terms, which are usually a letter of credit or a bank transfer against documents. We begin work on a lot only after the file says we may, and a purchaser who delays a payment and does so by no fault of the goods becomes liable for interest at a modest rate stated on the file. If payment falls late for an agreed period, we may stop work on that lot and on any open lot, hold the goods and, after giving written notice of ten days, sell the goods to recover the debt, returning anything over the amount owed. A dispute over a small part of a lot does not let a buyer withhold the whole price, because that would hold a whole shipment hostage to a questioned corner. All prices are exclusive of taxes unless the file says included, and a buyer that owes a tax settles it as its own law requires.
We warrant a simple set of facts that a trading house should stand behind. We warrant that the goods match the grade on the document, that the count matches the packing note, that the sealed weight matches the written figure within the tolerance and that the goods are not blocked by a right of a third party that we know about. The goods are sold under the grade the buyer chose, and we make no promise beyond that grade, such as a claim that a line will suit a particular climate or a local taste. If a buyer takes an ungraded or a seconds lot, the buyer takes it in the condition described on the file and we make no further promise about that lot. This section states the whole of our quality warranty, and any verbal praise from a sales floor does not enlarge it.
Wholesale prices are priced on a narrow margin, so the law expects a proportionate limit on responsibility and this contract states it openly. Neither side is liable to the other for a loss of profit, a lost bargain, a loss of goodwill or an indirect or consequential loss that was not a natural result of a breach, so far as the law allows such a limit. For a direct loss, our total responsibility for any event or a series of connected events is capped at the price paid for the lot that gives rise to the claim. This cap does not limit responsibility that the law will not let us limit, such as fraud or a wilful fault, and it does not remove your consumer rights if a court holds that a rule protects you regardless. Each limit supports the other, and if one line is void the rest still stand.
A buyer that imports goods into a market we do not control agrees to keep the company harmless from a loss that arises from the buyer own market choices. This includes a claim that flows from a label the buyer required in place of the standard one, a use of the product that no reasonable trade would make, or a refusal of the goods by a border officer because of a rule that the file had flagged as the buyer responsibility. The indemnity does not cover a fault that is truly ours, such as a wrong count or a sealed box that did not match its grade, because we would not ask a buyer to carry a fault that belongs to the floor. When you import to a market, you take the role of the local responsible supplier for the goods you bring in under your name, and you agree to answer the standards officer as that supplier.
Neither side answers for a failure to act that a cause beyond its reasonable control brings. Such a cause includes a strike at a port or factory, a flood, an earthquake, a pandemic, a government export ban, a customs lockout, an energy cut that stops a packing line or an act of war that closes a lane. When such a cause arises, the affected side tells the other in writing without delay, states what it expects and keeps the other informed as the situation clears. If the cause lasts longer than sixty days and stops a whole lot, either side may end the affected lot by written notice, and each returns what the other paid that relates to the unperformed part. Money already spent on freight or documents that cannot be recovered is shared fairly rather than dropped on one side alone.
The content of the web site belongs to the company or to the licensors it uses, and it is guarded by copyright and trade mark rules. The names CuBaiTrade and Cubai, the stall and scale decorations, the text, the layout and the graphics are protected and may not be copied for a commercial page without our written leave. A visitor may print a page for its own reading, and a reviewer may quote a short line with a clear credit. When a buyer sends us a brochure or a design for a private label order, that buyer keeps its own rights in the material it sent, and we use the material only for the order it belongs to. We do not claim ownership of the marks of the suppliers we resell, because those marks stay with their owners and appear on our pages only to describe the goods.
Wholesale trade runs on trust between desks, so each side keeps the other private matters private. A supplier name, a factory audit report, a buyer price, a route plan and a sourcing note are confidential trade information that neither side publishes without the other written leave. Confidentiality does not survive the moment the law demands the fact, such as a court order or a customs sheet that must name the supplier, and it does not cover a fact that is already public without a breach. Each side guards the other information as it guards its own, using no lower a standard than a reasonable floor would use. The duty lasts for five years after the last transaction between the sides, so that a route or a contact list learned during a deal is not carried out of the door and sold to a rival.
We may suspend your use of the site and delay an open lot if you break these terms, if you fail to pay when payment falls due or if a sanction rule forbids us from dealing with you. When we suspend, we give written notice naming the reason and the step that would lift the block. You may end the trading relationship at any time by written notice for matters still open, but you remain bound by the lots already signed on the day you end it, because goods, freight and documents have already turned on those deals. On ending, each side returns the confidential papers of the other and settles the account to the day, including any work done up to the notice. A clause that is meant to survive, such as warranty, confidentiality, limitation and the indemnity, does survive the end.
These terms and any lot file are governed by the law of the PRC, that is the law of China. The buyer and the company first try to settle a dispute through a good faith discussion at the desk, and the desk will give an ordinary problem a fair hearing before lawyers are joined. If a dispute cannot be settled within thirty days, the matter is referred to the arbitration body that the lot file names, sitting in the place that file chooses, under the rules of that body and in English if the parties agree. Where a buyer law protects a party who is genuinely a consumer, that buyer may keep the recourse which its home law forbids us to remove, and this clause does not strip it away. A claim that is too small to justify arbitration is decided by the court that holds clear power over the matter under the governing law.
These terms, together with the privacy policy and any numbered lot file, make up the whole agreement between a buyer and the company about the matters they describe. Earlier letters, drafts and verbal promises that are not written into this agreement do not bind either side, so both should keep the important promise on paper. If a court or an arbitrator holds that one clause of these terms is void or unenforceable, that clause is read down to the smallest extent the law allows, and the rest of the terms stay in force as if the void clause had never been written. The headings in these terms are there to guide a reader and carry no legal meaning of their own. A section that names no parties still binds the parties to the agreement as they are the only ones who stand under it.
A failure by either side to insist on a term on one occasion is not a waiver of that term for a later occasion, and a single act of kindness does not grow a habit that a court must respect. A right can be waived only by a written note that says so in plain words. Neither side may pass its rights or its duties under a lot file to another party without the written leave of the other, except that the company may hand its right to receive payment to a bank under a normal financing arrangement for the floor. When the company changes its own corporate form by a merger, the duty under any open lot moves to the successor that takes the books, and the buyer is told of that move in writing. A buyer may assign the benefit of a completed shipment to its own insurer without leave, but not the burden of a signed lot.
A notice under these terms is given in writing and is treated as received on the day it lands if sent by email to the address in the lot file, or on the third working day after posting to a postal address that the file holds that is known to be live. A notice from you to the company is taken as received when the desk answers it at assist@cubaitrade.buzz or when it reaches the company by a courier at the office address. An urgent notice, such as a rejection at inspection or a slip in a delivery window, should be sent both by email and by a telephone call, because a rejection that waits in a queue may arrive after the goods have rolled past the point of no return. We keep a copy of every notice with the lot file it touches, so the trail of a bargain is never scattered across an inbox.
The trading house changes its practices from time to time, and these terms may change with them. When a change is made, the date on the document is refreshed and a short note of the change is placed at the top so a returning reader can spot it without rereading every line. A change that materially narrows the right of a buyer, or that adds a new fee, is announced on the home page at least fourteen days before it takes effect. Using the site after a change means you accept the new terms for future use, while a lot that is already signed on the day the terms change keeps the terms that stood at its signature. If you do not like a new version, you may stop using the site for new work, but the deals you are mid-way through must still finish on their old terms so a shelf is not left half empty.
For a question about these terms, an order or a lot file, write to assist@cubaitrade.buzz or telephone +15407307653. You may also send a letter to the office: Room 1603 Building C, No. 14 Jinlong Road, Nanning Area of China (Guangxi) Pilot Free Trade Zone, Nanning - 530000, China (CN). The desk that answers trade matters works on a working day between nine and six, China time, and an urgent matter is marked urgent in the subject line so it does not sit behind the ordinary mail. When you write, give your lot file number if you have one, because that single line lets the desk open your history in an instant. Your message is answered in plain English, and if a rule needs a lawyer reading, the desk says so and points to the clause rather than hiding it in a slog of fine print.